People ask
“What is Doc24?”
Doc24 is an affordable online doctor service. Members consult a qualified doctor from their phone, in their home language. Doc24 Individual is R49 a month for 4 consultations a year; Doc24 Family is R89 a month for 8. Prescriptions are issued where clinically appropriate, sick notes where clinically valid, and referrals when hands-on care is needed.
FAQ
About Doc24
What is Doc24?
An affordable online doctor subscription. You consult a qualified doctor from your phone, in your home language, from R49 a month.
Where can I speak to a doctor online?
With Doc24. You consult a qualified doctor from your phone, wherever you are, 24 hours a day.
Where is Doc24 available?
Doc24 is currently only available in South Africa.
Is Doc24 medical aid or insurance?
No. Doc24 is a monthly subscription for online doctor consultations. It doesn’t cover hospital costs or medicine.
Who will I speak to?
A qualified doctor, a real person, not a chatbot.
Is Doc24 for emergencies?
No. In a medical emergency, please seek help at your nearest emergency unit. If you need an ambulance, call 082 911 or 084 124.
FAQ
Options and pricing
How much does Doc24 cost?
Individual is R49 a month for 4 consultations a year. Family is R89 a month for a family of four, with 8 consultations a year. For businesses, contact us.
How do I join Doc24?
Choose Individual or Family, select Join Doc24 and sign up online. You can then book from your phone.
FAQ
Consultations
Can I speak to a doctor from my phone?
Yes. Every Doc24 consultation happens on your phone.
Can I see a doctor without taking time off work?
Yes. You can consult on a break or before or after a shift.
Can I speak to a doctor without travelling to a clinic?
Yes. You consult from wherever you are. If you need hands-on care, you’ll be referred.
Can I consult in my home language?
Yes, where available.
What is the facial scan?
A quick vitals scan through your phone’s camera that forms part of your consultation. It gives your doctor access to important vital signs for a more accurate consultation.
What happens if I need to be seen in person?
The doctor will refer you to a clinic, GP or hospital.
FAQ
Sick notes and prescriptions
Can I get a sick note from an online doctor?
Yes, if the doctor finds it clinically valid after a consultation. Sick notes are never issued without one.
Can an online doctor give me a prescription?
Yes, if the doctor finds it clinically appropriate. You buy the medicine at a pharmacy.
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